Refund Policy
We want you to be happy with ORACLYN Pro. This policy explains exactly when you can get your money back. It applies to purchases of Pro Monthly, Pro Yearly and Pro Lifetime passes.
The short version: ask within 7 days of buying and we will refund you in full. After that, we refund only if something went wrong on our side, such as a double charge or a key that never worked.
1. The 7 day refund
If you are not satisfied with a Pro pass, email us within 7 days of the purchase date and we will refund the full amount you paid. You do not need to give a reason, although feedback is always welcome. This applies to every plan.
2. Refunds after 7 days
After the 7 day window we do not refund passes, except where:
- you were charged more than once for the same purchase;
- you were charged but did not receive a working key and we could not fix it within a reasonable time;
- the Pro features were unavailable for a long period because of a fault on our side; or
- the law where you live gives you a right to a refund.
Monthly and yearly passes are one-time payments and do not renew automatically, so there is nothing to cancel and no surprise charges later.
3. How to ask for a refund
- Email support@yourdomain.com from the address you paid with.
- Include your Paystack receipt or payment reference, or your license key.
- We reply within 3 business days.
4. How you get the money back
Approved refunds go back to the original payment method through Paystack, in the same currency you paid. Banks and card networks set their own timing, so it can take several business days to appear on your statement. Transaction fees charged by payment providers are not always returned to us, but we refund you the full price you paid.
5. What happens to your key
When a refund is approved, your license key is deactivated and Pro features lock again. Everything you made stays on your device, and the free parts of ORACLYN keep working.
6. Fair use
We may decline a refund, or deactivate a key, if we see clear abuse, such as repeatedly buying and refunding, sharing one key publicly, or heavy automated use of the AI features that is not normal personal use.
7. Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
8. Contact
BEZOL Creative Studios, Tema, Ghana
Email: support@yourdomain.com